Cancellation & Refund Policy

Last updated: 18 August 2026

1. Cancelling a pre-order (before dispatch)

• Cancel any time before your unit ships and receive a full refund of everything you paid.
• To cancel, email hello@qaby.ai from your registered email, or use our Contact page.
• Refunds are issued to your original payment method within 5–7 business days of us confirming the cancellation.

2. After your Boop One is delivered

• Damaged, defective or wrong item: tell us within 7 days of delivery with photos/video and your order details. We'll arrange a free replacement or a full refund.
• Change of mind: returns are accepted within 7 days of delivery if the device is unused and in its original packaging, with return shipping borne by the customer.
• Refunds for approved returns are processed within 5–7 business days of us receiving the device.

3. The monthly plan (subscription)

• No lock-in. The monthly plan can be cancelled any time; you won't be charged again after you cancel.
• The monthly plan only begins once your device is active — it is not charged during the pre-order period.
• The current month's subscription fee is non-refundable, but no further charges are taken after cancellation. Your device and your dog's history remain yours.

4. How refunds are paid

All refunds are made to the original payment method used at checkout, via our payment partner. Depending on your bank, it may take a few additional days to reflect in your account after we process it.

5. Questions

For anything about cancellations or refunds, contact us at hello@qaby.ai or via our Contact page.